
Abilia
Sales, leasing and service on one platform
- Challenge
- One of Mexico's largest real estate developers, with 26 years building large residential, corporate, commercial and mixed-use projects, had sales, receivables, leasing and customer service working with separate information.
- Solution
- Sales Cloud to track prospects, apartment reservations and contracts with the payment plan each client chooses, integrated with the ERP to connect sales with accounts receivable. Leasing management for offices and shopping centers, and Service Cloud for customer care with field agents on Salesforce mobile.
- Result
- Simpler customer account statements, occupancy projections for leased spaces, and legal and operations teams with visibility of lease conditions and guarantees in one place. Customer service registers and tracks incidents by unit and assigns field work from mobile.











