
Office Depot
An Agentforce agent for after-sales service
- Challenge
- Customers needed fast answers about their purchases: service order status, cancellations, returns, product questions and invoicing.
- Solution
- An Agentforce agent on Service Cloud, integrated with Office Depot's systems, that reports service order status, handles cancellations and returns, answers purchase questions and explains the invoicing process.
- Result
- Project completed: the agent is in production answering customer requests on Office Depot's service channels.
Phase 2: a user governance and security project that strengthens all four Salesforce security layers: org, object, record and field.











